Can you ever say thank you enough? Can you ever have enough current information about a member and their family? Can you ever make a donor feel good about his or her financial commitment to the congregation? Can you ever make congregants know how much we truly care about them? The answer is emphatically yes!
Every day we have an office staff person call any members who have sent in a tribute or a contribution. The purpose of the phone call is to say thank you for thinking of the congregation by making a donation to a specific fund or cause, and to assure the member notification is being forwarded to the appropriate person or people. The caller also asks if there is anything else the congregation should know about the member. For example, is there an address change, an email change or a new baby in the family?
All information gathered is recorded on a simple spreadsheet and includes the following data: the donor’s name; whether or not the donor was contacted or if a message was left; the amount of the contribution and to which fund; and any additional information gathered. The spreadsheet is then forwarded to a designated person for review. It is amazing what additional information can be gleaned by looking at the spreadsheet, such as deaths, births and a variety of important facts to share with staff and clergy.
This is a wonderful opportunity for the congregation to say, “We care.” A paper thank you note is sent, as well. The congregants love the interaction and the friendly phone call. They truly appreciate the acknowledgment of the gift or tribute and an opportunity to let us know about any changes in their congregational records or information that can be shared with the clergy or staff. The benefit to the congregation is great: tributes have increased in volume and size, and we have accurate up-to-date information about our congregants. They tell others in their circle of friends about their wonderful synagogue; those friends, in turn, tell others about us—offering Congregation Shaare Emeth priceless word of mouth publicity.